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Terms and Conditions

Prices

 

All prices shown on website are quoted in UK pounds sterling and include V.A.T at the current rate.

 

Payment

 

All payments for items must be paid through PayPal

 

Cancellations

 

If you wish to cancel your order please notify me by email. Please note if you wish to cancel any bespoke design items their may be a charge for work done.

 

International Orders

 

If you Live outside the UK or wish an item delivered outside the UK, Please contact me with your details BEFORE ordering and i will e-mail back to you a delivery cost.

 

Delivery

 

As all items are hand made by myself, Orders are nornally dispatched within 2-3 days of orders being placed.

All orders are sent by Royal Mail and will require a signature upon arrival.

Please be aware that the Royal Mail will only hold undelivered items for one week before returning item to me.

Proof of postage is retained for each dispatch.

 

Non Delivered Items

 

If your Item has not been delivered, I reserve the right to ask you to wait 14 working days before i will dispatch a replacement to you.

All items require a signature on reciept

I reserve the right to charge for re-delivery if the item was not collected or if a re-delivery was not arranged by you on reciept of a card from the Royal Mail.

I cannot be held resposible for problems incurred by inaccurate delivery information being supplied.

 

Returns

 

If for any reason you wish to return your item(s), you may return to us within seven days of original puchase.

If item was damaged on delivery please contact me by email before returning item.

All items must be returned in good condition in original packaging,

You will be reguired to pay postage and packaging for returned unless the item was faulty.

You must contact me by e-mail before ruturning item.

Once I have recieved returned item in good condition you will get a full refund via PayPal.

 

none of the above affects your statutory rights as a consumer.

 

 

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